Woman Disgusted by ‘Horrible’ Conditions on First-Class Flight (Exclusive)

by

NEED TO KNOW

  • A PEOPLE reader recently shared one of her worst travel stories
  • The woman, only identified by her first name, Michelle, was shocked by her experience flying first class from Montana to Florida
  • She said the service was poor, the food was “horrible,” and the bathrooms were filthy

A woman named Michelle was thrilled to treat her friend to first-class tickets on a flight from Montana to Florida in May 2024. However, just minutes into the flight, their giddiness about their upgraded seats quickly turned to disgust.

Michelle, a PEOPLE reader, recently shared her experience with us on an article asking readers to share their flight mishaps and horror stories.

Michelle paid to take her best friend on a vacation with “all the accommodations,” and “wanted to show her a good time.”

Ahead of the trip, she had bragged to her friend about “how great” the service would be in first class compared to economy. While Michelle had flown first class before, this was her pal’s first time seated at the front of the plane.

Luggage in an airport.

Getty Images


“Boy was I wrong,” Michelle wrote in her comment. “The service was rude, the food was horrible and the screen for our movie was on a 7-inch, if that. We could barely see from our seat.”

Michelle noted that the seat tray was also broken, resulting in her food “falling to the floor” from the turbulence.

“It was missing screws and needed to be repaired,” she said of the tray. “Makes one wonder ’bout the rest of the plane.”

Never miss a story — sign up for PEOPLE’s free daily newsletter to stay up-to-date on the best of what PEOPLE has to offer​​, from celebrity news to compelling human interest stories.

Michelle said she had called the attendant over and he “never helped clean it up or offered another one.”

It wasn’t just her row that had issues. She complained that the lavatory was noticeably “filthy” when she went to use it “right after take off,” questioning if they “even cleaned” the plane.

“So glad I paid EXTRA for crappy service, NOT,” she sarcastically wrote, noting that her connecting flight that followed turned out to be “just as bad.”

“Where did they get all these attendants and when did first class fare become economy service once in the air? Airline services have gone downhill while their prices continue to rise!!!” Michelle wrote. “Signed Very Disappointed.”

Leave a Comment