NEW YORK (PIX11) – Capital One issued an apology to its customers on Saturday following a technical issue with a third-party vendor that delayed deposits for thousands of users.
In a statement, a spokesperson for Capital One said they resolved an issue with its third-party vendor FIS, and restored full account functionality for most of its customers.
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“We recognize the frustration this issue has caused and will continue to provide updates. We sincerely apologize to our valued customers,” the statement read.
Capital One representatives said the company began experiencing disruptions on Wednesday due to a technical issue with FIS, as explained in a previous statement emailed to customers on Thursday night.
The issue delayed processing for transactions, such as direct deposits, Early Pay credit, electronic payments and transfers. A number of small businesses and commercial bank accounts were also impacted.
“FIS has restored access to the applications impacted by the power outage. We are working with impacted clients to finalize the posting of transactions that occurred while systems were offline as quickly as possible,” a representative from the third-party vendor said in a statement on Thursday.
An exact cause of the outage has not yet been identified by either Capital One or FIS.
The incident came after a U.S. watchdog group sued Capital One for allegedly misleading customers about high-interest savings accounts. The Consumer Financial Protection Bureau accused the banking company of cheating customers out of more than $2 billion in lost interest payments.
Dominique Jack is a digital content producer from Brooklyn with more than five years of experience covering news. She joined PIX11 in 2024. More of her work can be found here.
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